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Prodapt announces Telco AI factory on ServiceNow to power enterprise productivity

AI Agents will leverage the ServiceNow platform to drive operational efficiency, automate workflows & enhance customer experience

Barcelona, Chennai, Mar 3, 2025

Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced AI agents built on the ServiceNow platform for enterprises to maximize productivity and accelerate business transformation.

With the trusted, unified ServiceNow platform, Telcos and Technology enterprises can seamlessly connect systems, tasks, and departments —activating enterprise-wide intelligence. Prodapt has begun developing custom AI agents on the ServiceNow platform, starting with the Customer Churn Prediction Agent, now available on the ServiceNow store . With deep industry expertise, data engineering and ServiceNow integration strengths, Prodapt will superscale development of agents across Telecom Service Management (TSM), Sales & Order Management for Telecom (SOMT), and more ServiceNow modules.


“We are thrilled to announce our AI Agents built on the ServiceNow platform. ServiceNow is redefining enterprise AI with its AI Agent control tower and AI Agent Orchestrator, turning AI from automation into true orchestration. Built on the ServiceNow platform, our AI Agents will help telcos move from AI experimentation to real impact—streamlining workflows, accelerating decision-making, and delivering business outcomes at scale.”

Rajiv Papneja | CTO of Prodapt.


“ServiceNow and Prodapt are working together to revolutionize AI-driven transformation in the telecommunications industry. By leveraging the robust capabilities of the ServiceNow platform alongside Prodapt’s extensive industry expertise, we are delivering innovative Agentic AI solutions that seamlessly integrate and automate workflows, enhance operational efficiency, and drive significant business outcomes.”

Michael Park | senior vice president and global head of AI GTM at ServiceNow.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, SoftBank, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. 

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt launches data in a box app for fibre operators, on Snowflake

OneFibreData converges data, generates insights 2x faster & sets the stage for intelligent decisions

March 3, 2025

BARCELONA, Spain & CHENNAI, India–(BUSINESS WIRE)– Prodapt, a leading provider of consulting, business reengineering & managed services for the telecom & technology industry, today announced OneFibreData, a Snowflake-powered application for fibre broadband providers to use data to make operations efficient, customer experiences effortless and set the stage for Agentic AI workflows.

Fragmented enterprise data and siloed functions make it hard to build intelligent, synchronized operations.OneFibreData solves it by integrating and ingesting data from multiple sources — cloud, on-prem and APIs — to build fast-scaling, governable data ecosystems.

With faster data mart development, simpler querying, and cleaner reporting & visualization, it prepares the ground for actionable data analytics. With data providing a guiding light for every business decision – from optimizing field operations to improving customer issue resolution rate – organizations become nimble-footed players in the evolving market. Through a data marketplace, the solution democratizes data insights across the organization to help managers track and elevate functional performance.


“Now, with all our data in one place, we are able to deploy AI use cases at
scale – much sooner than anticipated.”

Niel Styles | Director of Information Architecture at CityFibre.


“OneFibreData combines the Snowflake Data Cloud platform with Prodapt’s system integration expertise to put together a robust enterprise data platform for customers. Performing various data workloads, including GenAI workloads, Snowflake’s platform is the ideal choice for Telecom operators with multi-geo, multi-cloud environments looking to unify, analyze, share and leverage their data to power intelligent decisions and growth.”

Jon Penrose | Telecom Industry Principal at Snowflake.


“OneFibreData arrives at an important time in the AI era, As we go further,
Large Language Models (LLMs) will become increasingly commoditized, making quality, governance & scalability of data platforms the true success factor of GenAI models. Prodapt will continuously expand capabilities and features towards making OneFibreData the default solution to power AI workloads.”

Rajiv Papneja | CTO of Prodapt.

About Snowflake

Snowflake makes enterprise AI easy, efficient and trusted. More than 10,000 companies around the globe, including hundreds of the world’s largest, use Snowflake’s AI Data Cloud to share data, build applications, and power their business with AI. The era of enterprise AI is here. Learn more at  snowflake.com (NYSE: SNOW).

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, SoftBank, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt partners with Temporal to offer platform for building resilient enterprise apps

Partnership will accelerate & streamline software development and scale fault-tolerant apps reliably for telecom & technology enterprises

Chennai, Seattle, Nov. 12

Prodapt, a leading provider of consulting, business reengineering, and managed services for the telecom and technology industry, today announced a strategic partnership with Temporal to streamline and accelerate the software development lifecycle for enterprises. Temporal is a durable execution platform pioneering custom software development that increases throughput efficiency of complex processes​, ​custom products​,​ and greatly simplifies distributed systems.

Temporal allows developers to focus on writing business logic as code, abstracting away process complexities and helping technology teams gain a head start in delivering enterprise capabilities faster. With Temporal, Prodapt will help clients speed up software delivery, build resilience through insights into app performance, and deliver improved experiences to their customers.


“Temporal is excited about the opportunities this partnership with Prodapt presents. Together, we will bring the innovation, simplicity, and modernization necessary to the largest Telcos in the world, and many other global enterprises, to scale AI outcomes faster.”

Samar Abbas | CEO of Temporal Technologies.


“We are thrilled to partner with Temporal and supercharge software development & deployment for our client workflows. There is a growing need to innovate with AI and deliver disruptive services faster, while optimizing operations with lean teams. Prodapt’s deep transformation expertise and AI-first approach will combine with Temporal’s open-source software platform, creating a compelling solution to deliver these outcomes for our customers.”

Manish Vyas | MD & CEO, Prodapt.

About Temporal

Temporal is an Open-Source Durable Execution solution that abstracts away the complexity of building scalable, distributed applications and lets developers focus on what matters – delivering reliable applications, faster. It improves meaningful engineering metrics that are directly tied to revenue, like development velocity and system reliability, and allows you to track every step of every application execution, so you gain valuable insight into your business. Temporal Cloud provides a managed service backed by the originators of the project. It has been adopted by thousands for mission-critical applications, including Snap, Hashicorp, Alaska Airlines, Nvidia, and Brex. Learn more at  temporal.io.

About Prodapt

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

Connecting 1.1 billion people and 5.4 billion devices across the globe, Prodapt’s clients include Google, Amazon, PayPal, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt bolsters Americas service delivery capability with expanded nearshore center in Panama

Increased capacity, AI-led solutions to further improve customer experience and operational efficiency for customers

Panama City, Aug. 26

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the completion of the first phase of expansion of its nearshore operations center in Panama. The expanded center seats technology and domain experts working with the largest Communications Service Providers (CSPs) across the Americas.

The expanded center was inaugurated by Pabitra Margherita, India’s Minister of State for External Affairs and Textiles, and Dr. Sumit Seth, India’s Ambassador to Panama, in the presence of senior executives from Prodapt and leading CSPs in the region.

The center continues to hire experts in cloud computing, AI-powered customer service & process optimization, and technical support. Prodapt chose Panama for its strategic location, multi-lingual skills, emerging digital engineering talent, and the favorable business and policy environment fostered by the Government of Panama. Along with the newly announced onshore center in Puerto Rico and the Americas Innovation Center in Dallas, Prodapt will further enhance capability to deliver comprehensive, AI-powered, and always-on services to clients. 


“The Panama delivery center is among our most strategic operations facilities worldwide. Established in 2020 as a nearshore option for US customers, this center has now grown exponentially, powered by some of the best technical talent in the industry and remarkable technology capabilities. Prodapt will continue to invest in our Panama center as we expand our portfolio of AI-first offerings and solutions for clients across the Americas.”

Manish Vyas | MD & CEO of Prodapt.


“I am pleased to know that Prodapt is expanding fast in Panama. Panama offers unmatched geographic advantage and advanced skills ecosystems for service providers to better serve the Americas region. The Indian government is constantly working with the Government of Panama to help firms to maximize their reach in their target regions. As the first India-headquartered technology services & consulting provider to set up operations and expand in Panama, I am confident that Prodapt will further scale its operations and deliver technology-led differentiation to clients.”

Dr. Sumit Seth | India’s Ambassador to Panama

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and crafts experiences that delight their customers.

Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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 Prodapt announces Americas Innovation Center in Dallas, reaffirms AI focus  

Further expanding onshore delivery capacity, the center will help clients accelerate AI adoption to enhance operational efficiency & customer experience

Dallas, Texas, Aug. 19 — Prodapt, a leading provider of consulting, engineering, and transformation services for the telecom and technology industry, today announced its Americas Innovation Center (AIC) in Dallas, Texas. Building on Prodapt’s onshore service delivery capability, the center is designed to help clients deeply integrate AI capabilities, particularly GenAI, into their IT, network & business operations to enhance organizational efficiency and customer experience.

Housed in Prodapt’s new facility in Richardson, Texas, in the Dallas metroplex, the AIC will feature an AI for Customer Experience lab  to fast-track  concept-to-market journeys for next-generation digital products and experiences. 

Prodapt will expand its team of experts in data analytics, cloud computing, and advanced AI technologies for the innovation center. Equipped with an executive briefing facility, the AIC will deepen Prodapt’s engagement with the AI- and digital-native startup ecosystem, leading technology institutes, and research firms in the Dallas-Fort Worth area, fostering strategic partnerships.


“The Americas Innovation Center is our commitment to embedding AI into every service and solution we deliver to clients. Our clients rely on us to drive AI-powered transformation, realize autonomous operations, and deliver intuitive, digital-first customer experiences. With deep transformation expertise & comprehensive technology partnerships, Prodapt will help bring their technology vision to reality.”

Manish Vyas | MD & CEO of Prodapt.


“We are excited about Prodapt’s expansion in Richardson. Richardson’s innovation ecosystem offers a highly conducive environment for fostering technology thought leadership and ease of doing business. With this expansion, Prodapt will significantly contribute to economic progress in Texas. We will continue to support Prodapt as they expand their presence in Richardson.”

Bob Dubey | Mayor of Richardson, Texas.

The inauguration will be attended by senior leaders from the telecom and technology industries and thought leaders from the DFW technology and business community.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and crafts experiences that delight their customers.

Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt appoints Manish Vyas as MD & CEO

Chennai, India, July 31, 2024

Prodapt, a leading provider of consulting, engineering and transformation services for the telecom and technology industry, today announced the appointment of Manish Vyas as MD and Chief Executive Officer (CEO).  

Manish joined Prodapt as Executive Director earlier this year, bringing with him over 23 years of experience at Tech Mahindra. He brings a deep understanding of building scaled businesses in the CMT industry, having led multiple lines of global businesses.


“The Board is delighted to announce the appointment of Manish Vyas as CEO and MD of Prodapt. Manish steps into a strong Prodapt platform and a recognized leader in the CMT space. I have worked closely with Manish over the past few months and witnessed his strategic thinking, focus on talent development, and customer-centric mindset. I am sure Manish will drive our business to achieve scale and further propel Prodapt’s offerings and capabilities to becoming AI-first and AI-at-core.”

Vedant Jhaver | Founder & Chairman of Prodapt

Vedant also extended gratitude to Harsha Kumar for his leadership and contributions over the past eight years: “I want to thank Harsha for his exceptional leadership and the many milestones Prodapt has achieved under his guidance. Harsha will be transitioning to an advisory role at Prodapt, continuing to support the Board.”


“Prodapt is a unique and world-class company with thousands of highly talented and proud Prodaptians. I am honored and grateful to Vedant and the Prodapt board for this incredible opportunity to be part of this remarkable institution. Along with Prodapt’s brilliant leadership teams, we are committed to becoming the most customer-centric and innovative company powered by an AI-first approach. I also want to extend my appreciation to the Prodapt ecosystem partners as we continue our mission to build disruptive solutions for our esteemed customers.”

Manish Vyas | MD and Chief Executive Officer (CEO)

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn

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ServiceNow to make strategic growth investment in leading telecommunications services partner Prodapt

First ServiceNow telco-focused Ecosystem Ventures investment will help further digital business transformation through AI-enabled solutions, enhanced go-to-market capabilities, and Now Platform skills expansion

SANTA CLARA, Calif., and CHENNAI, India – July 24, 2024

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced its decision to make a strategic investment in Prodapt, a leading provider of digital and network services for the telecom and technology industries. As the first ServiceNow Ecosystem Ventures investment targeting the telco industry segment, Prodapt will promote the Now Platform to expand business transformation and leverage the learnings across clients through the development of new Telecom & Technology industry-specific, AI-enabled solutions, enhanced industry and domain specific go-to-market capabilities, and increased skilling of certified ServiceNow experts.

As enterprises around the world seek game changing pathways to increase growth and productivity, they are also looking to eliminate tech debt, consolidate system sprawl, and capitalize on the considerable opportunity with GenAI, especially in the telco industry. According to IDC, 73% of global telecom service providers identified AI investments as their top transformation priority as they move away from legacy systems to automated platforms. Prodapt’s deep industry and functional domain expertise – along with ServiceNow’s single architecture, single data model, AI-first platform – will help accelerate the development and adoption of compelling AI solutions for clients through a new ServiceNow AI Center of Excellence, beginning with a primary go-to-market focus in the U.S. and European markets.


“Prodapt’s stellar reputation in the telco space and their proficiency with ServiceNow are a winning combination for customers seeking to accelerate their business transformation journeys. Given the tremendous demand for ServiceNow expertise in various industry segments, our Ecosystem Ventures investments align to our corporate RiseUp objectives, enabling us to accelerate partners’ capability development to help get customers to value, faster. Our partnership with Prodapt does just that, by bringing the transformative power of AI to companies seeking competitive differentiation and advantage in today’s evolving market. ”

David Parsons | senior vice president of Ecosystem Ventures at ServiceNow.


“This investment is a strong testimony to Prodapt’s deep commitment to modernizing the Telecom Industry’s process and technology stack with an AI-first playbook and a strong focus on leading the Telco to TechCo transformation journey. By combining Prodapt’s deep domain expertise and accelerators with ServiceNow’s leading AI platform, we will co-create & deliver innovative AI-led
next-generation customer experiences and operational efficiencies. ”

Manish Vyas | Executive Director & Board Member, Prodapt.

To meet its goal of ensuring that more than 85% of its ServiceNow deployments have Now-certified experts and resources to drive greater customer value and success, Prodapt aims to increase its number of certified ServiceNow professionals by 400% in the next four years, to more than 1,500 full-time employees globally. Prodapt will embed Rise Up with ServiceNow’s curriculum within Prodapt University, the company’s initiative to create a world-leading training and deployment program for technical hires, giving graduates deep ServiceNow skillsets as well as telco and technology expertise.

As an established ServiceNow partner since 2022, Prodapt has already combined its industry offerings with the Now Platform to launch integrations including the TechCo Toolkit, which helps Communications Service Providers (CSPs) accelerate service activation, automate manual work, and use AI capabilities for business operations. The toolkit is now available in the ServiceNow Store .

ServiceNow Ecosystem Ventures is investing in Prodapt in support of the program’s goal to accelerate growth in services partners focused on targeted c-suite buyer personas, market segments and key industries. Recent investments include Plat4mation in Germany, InMorphis and ANSR in India, and Blueship/Japan Systems and AoraNow in Japan.

About ServiceNow  

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit:  www.servicenow.com .

© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt expands its Americas presence with onshore center in Puerto Rico

This new facility delivers mission-critical services including support for government contracts

San Juan, Puerto Rico, June 25, 2024

Prodapt, the largest and fastest-growing specialized company focused on the Connectedness industry, has announced an onshore operations facility in Puerto Rico, aligning with a proven strategy to complement offshore strengths with onshore & nearshore capabilities to enable holistic technology services that include supporting government contracts and multilingual customer engagement.

Expanding alongside the facility in Panama, the new center will help Communications Service Providers (CSPs) accelerate transformation and leverage AI-powered managed services to make their IT/Networks agile, streamline business processes, and enhance customer experiences.

Prodapt will create 200 jobs at the Puerto Rico center in the near future, hiring people skilled in AI-powered Telecom operations, cloud computing, data analytics, and more. Prodapt chose Puerto Rico for its abundant technical talent, growing technology ecosystem, strong engineering skills, and attractive incentives for investors. Invest Puerto Rico, a public-private partnership enabling investments in Puerto Rico, facilitated Prodapt’s arrival.


“This expansion underscores the island’s potential as a hub for innovation and technological advancement. Prodapt’s presence on the island will create high-quality jobs, enhance our position as a leader in the IT and telecommunications sectors, and drive economic growth.”

Ella Woger-Nieves | Chief Executive Officer of InvestPR.


“Prodapt’s decision to expand to Puerto Rico is a testament to our island’s skilled workforce and favorable business climate. This investment will drive economic growth, create employment opportunities, and further solidify Puerto Rico’s reputation as a strategic location for global businesses.”

Manuel Cidre | Secretary of the Department of Economic Development and Commerce (DEDC), Government of Puerto Rico.


“The Puerto Rico center offers
cost-effective and mission-critical delivery operations for our CSP clients. Combining Prodapt’s Telecom-Native experience, Gen AI-powered solutions, and Puerto Rico’s skilled talent base, the new center will greatly enhance our efforts to help clients achieve their business goals.”

Harsha Kumar | CEO Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Prodapt launches TechCo Toolkit to accelerate digital transformation with ServiceNow for Communications Service Providers

TechCo Toolkit transforms OSS by automating service provisioning, enhancing operational visibility, and improving network inventory accuracy

Copenhagen, June 17th 2024

Prodapt, the largest and fastest-growing specialized company focused on the connectedness industry, has announced the launch of TechCo Toolkit, an integration with ServiceNow to help Communications Service Providers (CSPs) accelerate service activation, automate key workflows, and leverage AI to transform operations.

Legacy Operational Support Systems (OSS) with siloed processes and multivendor environments are slowing Telecom networks, delaying revenue and leading to low customer satisfaction. The Toolkit accelerates operational agility by automating and shortening the service lifecycle, making provisioning faster, enhancing operational visibility and improving network inventory accuracy.

The Toolkit comprises Prodapt’s proprietary network accelerators NeMA (Network Management Abstraction), NeSA (Network Service Assurance), and NeDR (Network Discovery & Reconciliation) to transform service orchestration, service assurance and network operations. Seamlessly integrated with TM Forum Open APIs, it enables efficient troubleshooting and diagnosis to resolve incidents faster and leverages AI to predict and guard against future disruptions. Compared to existing network accelerator solutions, the Toolkit delivers 40% faster deployment and integration cycles through Prodapt’s pre-built network connector library. This helps deliver the benefits of a transformed OSS stack to customers faster.


“Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve. Prodapt’s TechCo Toolkit extends our reach well beyond where we can go alone and represents the legacy and goals of the Now Platform. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”

Erica Volini | senior vice president of global partnerships at ServiceNow.


“CSPs worldwide are under pressure to bring new Telco services to market quickly and to improve operational efficiency. The sure-fire way to do that is to optimize business logic, rationalize OSS applications, and simplify the Telecom OSS stack with AI and automation. Already, the Network OSS has evolved a Network Digital Twin for operators to have better control over their networks, reduce deployment time and accelerate repairs. The TechCo Toolkit will be a critical enabler of these futuristic developments in intelligent network deployment.”

Rajiv Papneja | CTO of Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Prodapt helps Communications Service Providers accelerate network agility through a proprietary set of Accelerators, including:

NeMA (Network Management Abstraction) provides a centralized interface for network configuration and management.​

NeSA (Network Service Assurance) enables a unified data mediation platform to collect network alarms, events and performance counters from network managers or elements.​

NeDR (Network Discovery & Reconciliation) discovers the current state of network and reconciles the discovered data with current data on OSS inventory platform​.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

Visit www.prodapt.com for more information. Follow us on LinkedIn.

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Centric selects Prodapt to accelerate customer acquisition & transform customer experience

Prodapt will design & operate a Salesforce-driven solution for gas and fiber customers

Dallas, Texas, March 20, 2024:

Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience. This collaboration underscores Centric’s dedication to delivering exceptional customer service.

Leveraging Prodapt’s expertise and innovative solutions, Centric is committed to enhancing its customer experience, improving its benchmarks for satisfaction and operational efficiency within the industry.

In response to the growing demand in the Fiber to the Home/Business (FTTH/B) segment, Centric recognizes the need for agile solutions amidst complex software licensing cycles and fragmented business processes. Prodapt will introduce a flexible, cloud native, digital BSS platform integrating best-of-breed components from Salesforce and Aria to expedite service delivery and streamline business operations.


“We selected Prodapt based on their demonstrated proficiency in implementing Salesforce industry solutions and the alignment of their proposed solution with our customer experience vision.”

Kevin McKenna | SVP of Business Development at Centric Infrastructure Group.


“Natural gas suppliers and fiber service providers require adaptable and digitally native solutions to enhance last-mile service delivery and operational efficiency, ensuring a seamless experience for both field staff and customers. Combining Prodapt’s Telecom-Native integration expertise with the proven success of Salesforce products creates a powerful synergy enabling Centric to deliver exceptional experiences.”

Smita Katariya | Head of BSS Practice, Prodapt.

About Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world.

Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. We design, configure, and operate solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers.

Today, our clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Visit www.prodapt.com for more information. Follow us on LinkedIn.